Shipping policy

Shipping & Delivery: Refined Logistics

We believe in the preservation of quality; therefore, every Tesoro selection is dispatched from a local partner within your own country (UK, USA, or Australia).

Bespoke Orchestration

To ensure the aesthetic and functional integrity of your selection, please allow a deliberate 2–4 business day window for curation and preparation for dispatch. This orchestration ensures every item meets the standards of the Group before entering our premium courier network.

Transit & The Unboxing Experience

  • Shipping Rates: We offer complimentary standard shipping on all selections exceeding £150, $200, orAU300.

  • Transit Times: Once prepared, transit is typically 3–5 business days (UK & Australia) or 5–10 business days (USA).

  • Security: Your selection will arrive in discreet, white-label packaging to ensure its safe passage from our local partners to your sanctuary.

  • Tracking: You will receive digital tracking credentials the moment your selection begins its journey.

The 30-Day Sovereign Guarantee

In accordance with international consumer protections, should we be unable to initiate the dispatch of your item within 30 days of placement, we will provide an immediate notification. In such instances, you will be offered a revised orchestration timeline or a full, prioritized refund to your original payment method.

1. Tax Jurisdiction

Tesoro Group Global (TGG) Ltd is a UK-registered entity. In accordance with international tax regulations, we monitor our economic nexus and tax liabilities across all operating territories, including the United Kingdom, the United States, and Australia.

2. Value Added Tax (VAT) & GST

  • UK & Australia: Prices displayed on tesoropetco.com are inclusive of any applicable local sales taxes (VAT/GST) where TGG Ltd has a statutory requirement to collect and remit.

  • United States: Sales tax is calculated at checkout based on the specific nexus requirements of the destination state.

3. Import Duties & Custom Fees

While our Local Hub Model aims to fulfill orders from domestic distribution centers to minimize cross-border friction, customers remain the "Importer of Record." For certain high-value architectural selections, your order may be subject to local import duties or VAT upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the recipient.