Privacy policy

Privacy & Discretion Policy

Last updated: March 23, 2026

1. The Tesoro Standard of Discretion

At Tesoro Pet Company ("TPC"), a division of Tesoro Group Global Ltd ("the Group", "we", "us"), we recognize that your privacy is an extension of your domestic sanctuary. This policy outlines how we manage and safeguard your personal information across the Services provided via tesoropetco.com.

We do not merely comply with global data regulations; we apply the TGG Validation Protocol to our data management, ensuring that your interaction with our collection remains as secure as it is discreet.


2.  TGG Validation Protocol

Standard Operating Procedure: Tesoro Group Global Ltd

The TGG Validation Protocol is the proprietary framework used by Tesoro Group Global Ltd to vet, verify, and approve every item within the Tesoro Pet Company collection. We recognize that in the luxury domestic sanctuary, "quality" is not a marketing term—it is a measurable clinical and architectural requirement.

To carry the Tesoro mark, a product must pass four distinct tiers of verification:Tier 1: Architectural Integrity (The Structural Standard)

  • Requirement: Elimination of disposable materials (plastic, low-density foam, unstable veneers).

  • Protocol: Verification of furniture-grade hardwoods (Walnut, Ash, Oak) or anodized metals. All joinery must meet high-end residential durability standards to ensure visual and structural permanence within the home.

Tier 2: Clinical Orthopaedics (The Physiological Standard)

  • Requirement: Species-specific skeletal support.

  • Protocol: We reject "one-size-fits-all" foam solutions. TPC identifies products utilizing variable-density medical foams, specifically calibrated for the pressure points and joint health of large-breed companions, such as the Golden Retriever.

Tier 3: Biometric Discretion (The Technical Standard)

  • Requirement: Invisible intelligence.

  • Protocol: Any integrated technology must be "visually silent." We vet for sub-surface sensors and non-intrusive monitoring systems that provide health data (Heart Rate/Sleep Quality) without wires, screens, or plastic interfaces that clutter the interior aesthetic.

Tier 4: Material Sovereignty (The Safety Standard)

  • Requirement: Absolute non-toxicity and biological safety.

  • Protocol: Every textile and surface must hold Oeko-Tex Standard 100 certification. We verify that all materials are free from harmful off-gassing, toxic dyes, and are treated with Silver-Ion Antimicrobials to protect the respiratory and dermatological health of both pet and owner.

3. Information Acquisition and Purpose

To facilitate the curation and delivery of our architectural and clinical collections, we collect information that varies based on your level of engagement.

  • Direct Engagement: We collect contact details, billing/shipping information, and communication preferences directly from you to fulfil our contractual obligations.

  • Usage Intelligence: We automatically collect "Usage Data" (IP addresses, device specifics, and site interaction) via cookies and pixels to refine the TPC experience and optimize the performance of our digital gallery.

  • Third-Party Integration: We receive verified data from our infrastructure partners, such as Shopify and our global payment processors, to ensure seamless transaction integrity.

4. Deployment of Information

Your information is utilized strictly to uphold the standards of the Group:

  • Service Fulfillment: Processing acquisitions and managing global logistics.

  • Clinical Communication: Providing support related to the architectural or orthopaedic specifications of your purchase.

  • Security & Integrity: Investigating and preventing fraudulent or malicious activity to protect the Group and our clients.

  • Refined Marketing: We may use your data to share exclusive TPC developments, provided you have opted into this bespoke service.

5. Controlled Disclosure

Tesoro Group Global Ltd does not "sell" information in the traditional retail sense. We disclose data only to essential partners who meet our standards of integrity:

  • Operational Partners: Cloud storage, IT management, and white-glove fulfillment providers.

  • Corporate Affiliates: Shared within the TGG Ltd corporate structure to ensure a consistent experience across our current and future verticals.

  • Legal Compliance: When required by law to protect the rights and safety of the Group and its clients.

6. Global Rights and Data Sovereignty

Regardless of your jurisdiction, TPC respects your right to control your data. Depending on your location (including the UK, EEA, and California), you may exercise the following:

  • Right of Access & Portability: Requesting a copy of the data we hold.

  • Right of Erasure & Correction: Amending or deleting your profile from our systems.

  • The Right to Withdraw Consent: Opting out of marketing or targeted advertising at any time.

We recognise the Global Privacy Control (GPC) signal. If your browser transmits this signal, we will automatically honour it as a request to opt-out of data sharing for targeted advertising.

7. Security and Retention

While no digital environment is impenetrable, TPC utilizes industry-leading encryption and security protocols. We retain your information only as long as necessary to maintain your account, fulfil our legal duties, or uphold the TGG Standard of Service.

8. International Data Architecture

As a global entity, Tesoro Group Global Ltd may process your information outside of your home country. For transfers out of the UK or EEA, we utilize Standard Contractual Clauses and recognized transfer mechanisms to ensure your data receives an equivalent level of protection.

9. Contact the Group

For inquiries regarding our privacy protocols or to exercise your rights, please contact the TGG Data Controller:

Email:  concierge@tesoropetco.com
Address: Brewery House, Brewery House, High St, Twyford, Winchester SO21 1RG