Tesoro Pet Company ("TPC") is an online retailer and a trading name of Tesoro Group Global Ltd

To uphold our commitment to service excellence and environmental efficiency, we fulfil all acquisitions through approved domestic
supplier networks within the United Kingdom, the United States, and Australia.

For questions regarding our collections, active orders, delivery updates, returns, or warranty resolutions, please contact our dedicated Concierge support team.

Client Assistance & Contact Details

Email: concierge@tesoropetco.com

Concierge Support Hours:
Monday – Friday | 09:00 – 17:00 GMT (excluding UK public holidays)

Note for International Clients: For inquiries submitted outside of our business hours, please email concierge@tesoropetco.com. or leave a message.

Response Window:

We endeavour to respond to all written or telephone concierge inquiries within 1 business day.

Territorial Telephone Lines:

• United Kingdom Tel: +44 20 4577 2374
• United States Tel: +1 302 688 7084
• Australia Tel: +61 2 8880 5884

Data Controller & Operating Entity:

Tesoro Pet Co is a trading name of Tesoro Group Global (TGG) Ltd

Registered Office:
Tesoro Group Global (TGG) Ltd
Brewery House, High Street, Twyford, Winchester, Hampshire,
UK, SO21 1RG

Company Registration Number: 17068761 (England & Wales) 
VAT Registration Number: GB 527 4134 02

Important Notice Regarding Product Returns

Please note that our registered corporate office is an administrative address only and is not equipped to receive or process customer returns.

Do not ship return items to Brewery House. All returns must be authorized in advance via concierge@tesoropetco.com, after which our
team will provide digital documentation and the precise address for your local territory’s designated domestic fulfilment hub.